This Refund Policy explains when and how you can get a refund for a paid Athenode subscription (Solo, Team or Business). It forms part of our Terms of Service.

Who processes payments and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle handles payments, invoices, taxes and refunds. Paddle's Buyer Terms also apply to your purchase.

14-day money-back guarantee

If you are not satisfied with Athenode, you can request a full refund of the first payment of a subscription within 14 days of that payment. No reason is required.

Renewals and later payments

Renewal payments and any other payments after the first payment of a subscription are not refundable, except where applicable law requires a refund. This does not affect any statutory rights you may have as a consumer.

How to request a refund

Email us at support@athenode.com within 14 days of your first payment, from the email address of your Athenode account, and include the project the subscription belongs to. You can also contact Paddle directly through the link in your Paddle receipt.

Approved refunds are processed through Paddle to the original payment method. Depending on your bank or card provider, it can take several business days for the refund to appear on your statement.

Cancellation

You can cancel a subscription at any time. Cancellation stops future renewals: your paid plan stays active until the end of the current billing period, and you are not charged again. Cancelling does not by itself refund payments already made.

Contact us

If you have any questions about this Refund Policy, contact Oleksii Hlushenok, the operator of Athenode, at support@athenode.com.